Terms and Conditions

Sutphen Center – Box 2053, Sedona, AZ 86339

SPECIFICATION OF SERVICES: Sutphen Center is the parent company for Richard Roberta Sutphen.  Descriptions of services provided by Richard and Roberta Sutphen, and their qualifications, is provided on this website.  Clarification is given by writing to info@richardsutphen.com.  All services are rendered in good faith and to the best of the ability of Richard and Roberta Sutphen.

TERMS OF PAYMENT:  Payment for seminars requires a deposit and up to four payments, depending on the seminar, that is due two weeks prior to the event.  Any exception to this must be approved of by Sutphen Center by writing to info@richardsutphen.com.  Payment for private sessions may be made online before your session or in person at the time of your office visit.  Sutphen Center accepts checks, VISA, MasterCard, Discover, American Express credit cards, and cash.

Purchases of MP3 downloads made in our STORE are NON-REFUNDABLE. 

Downloads are delivered to your email address at the time of payment. Once you have the product, we are unable to issue you a refund. Downloads can be made into CDs on your home computer. Thank you for your understanding.

TERMS FOR CANCELLATIONS: You may cancel your private session appointment at any time but we request you notify Sutphen Center of your intentions before 48 hours of your scheduled appointment time.  Cancelled appointments may be transferred to another date and time or by requesting a refund. If you are dissatisfied for any reason, you may request a refund. Richard and Roberta Sutphen maintain the right to cancel your appointment if they feel it is in both parties interest to do so and will refund your money at that time.

You may cancel your seminar participation up to 24 hours before the seminar and receive a refund minus the deposit (generally of $100).  Once the seminar begins, refunds are not given.

SEMINAR PARTICIPATION:  Richard and Roberta Sutphen have the right to refuse any participant they feel is disruptive or harmful to be a part of the seminar.

REFUND POLICY: All refunds will be processed through Sutphen Center’s merchant service provider in a timely manner.  Private session fees are refundable minus a $20 processing fee.  All other seminar fees are refundable minus a $20 processing fee.  To request a refund, please write to:info@richardsutphen.com

PRIVACY POLICY: Sutphen Center is committed to ensuring your privacy is protected.  We will not sell, distribute or lease your personal information to third parties.  It is our strict policy to maintain your complete privacy at all times.  All correspondence with Richard and Roberta Sutphen is kept confidential.  We maintain an email list for marketing purposes only.  You may be removed at any time by sending a request to info@richardsutphen.com.  Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites.